Diagnose
Separate symptoms from the real issue: process, data, system, ownership and vendor role.
Method
I use a 6-step method that connects business goals, process, data, vendors, users and measurement. It fits AI, ERP/RIVILE, automation, SharePoint/M365 and stuck project situations.
Separate symptoms from the real issue: process, data, system, ownership and vendor role.
Before automation, remove unnecessary steps, exceptions and unclear rules.
The tool is selected against the work scenario, data reality, risks and organizational readiness.
Requirements, vendors, testing, integrations and decisions are managed so the project keeps moving.
Users need to understand not only what to click, but why the operating rhythm is changing.
Measure time, errors, risk, adoption, leadership visibility and real business value.
Why it matters
If a tool is selected immediately, an unclear process often gets automated. If adoption is missing, the solution is technically launched but not used. If measurement is missing, it is unclear whether the project created value.
First step